Support
Need help with Them? Email feidong2002@berkeley.edu. Include a short description of the problem and your app version. Please do not include private conversations, Apple credentials, or payment-card information.
Purchases
Use Restore Purchases on the credits screen if an active subscription is not recognized. Subscriptions can be managed or cancelled in your Apple account. Apple handles billing and refund requests.
Account and data
You can permanently delete your account, friend group, and associated operational data from the You tab. Local conversations can also be removed by deleting the app.
Safety
Them’s characters are fictional AI companions. Them is not therapy, professional advice, or an emergency service. If you or someone else may be in immediate danger, contact local emergency services or a trusted person nearby.